Course Description

The industry is facing a bold, new world with the amazing developments in Enterprise Content Management (ECM) technology, and the challenges and the opportunities that this presents are unprecedented. Enterprise Content Management training helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Enterprise Content Management. This course enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Enterprise Content Management applications present. Uncover the essential tools and strategies for solving content management challenges, and be introduced to the world of Enterprise Content Management.

Enterprise Content Management processes aim to preserve, manage, deliver, and store an organization’s important information. ECM training covers the strategies, tools, methods and technologies used to capture, store, manage, preserve, to deliver documentation and maintain information in support of business processes. Many organizations use ECM strategies as a means to maximize content usage. It provides you with a framework which enables the management of information assets across an organization, and it ties in relevant components and technologies. This could be Electronic Document Management, Modern Records Management, Workflow, Business Process Management, Web Content Management, Collaboration and Digital Asset Management.

Objectives

The delegates will:

• Create information and documentation policies, procedures and requirements
• Understand the Enterprise Content Management (ECM) structures, architecture and team organization
• Learn how to use metadata, business classification scheme for Enterprise Content Management (ECM) implementation
• Learn the requirements of ISO 15489 Records Management and ISO 27001 Information Security
• Recognize the requirements of General Data Protection regulation (GDPR) in relation with Enterprise Content Management (ECM)
• Prepare for Enterprise Content Management (ECM) implementation in relation to content lifecycle
• Understand the use of eDiscovery
• Develop content maturity model for their enterprise
• Acquire the insight into available Enterprise Content Management (ECM) software

• Prepare for Enterprise Content Management (ECM) change management as well as implementation of future trends
• Enterprise Content Management (ECM) strategy in conjunction with records management and information security
• Records management business tools like electronic file plan, retention and disposal rules, security rules, archiving, confidentiality and privacy
• Link between the hardcopy and electronic documentation systems and records management systems
• Enterprise Content Management (ECM) as an asset and optimization tool

Training Methodology

Hands-on training rather than theoretic learning (examples based on real life cases). Active participation in the training-participants will actually perform the design of the Infographic and conduct a peer review of the other delegates Infographic. Interactive training, using the video materials, software and learning by doing methodology. 

The trainees will be presented with real-life cases and implementation issues, as well as the best case scenarios implemented in different industries.

Organisational Impact

The organization will acquire structured and effective method to implement Enterprise Content Management (ECM) solutions, satisfy stakeholders and legal requirements, as well as manage to cut costs and improve their organization workflow through the proper application of Enterprise Content Management (ECM) systems and software.

• Benefiting from clarifying and summarizing the complex information
• Train the workforce to adopt effective and concise method for retaining information
• Adopt organized and planned way of metadata creation
• Reveal the document relations and structure for general use
• Improve the comprehension of the complex document creation and retention
• Improve its operational processes, polices and work flows
• Apply ISO 15489 Records Management and ISO 27001 Information Security
• Reduce operational risks, meet compliance and regulations, reduce costs and improve overall efficiency
• Implement cost effective, efficient and sustainable Enterprise Content Management (ECM) solutions
• Comply with the data protection laws and regulations, domestic and international (General Data Protection Regulation)
• Maintain or improve their public image

Personal Impact

The personal impacts for all participants are to gain a deep and solid understanding and practical experience in application and operation of Enterprise Content Management (ECM) systems through:

• Learn how to organize the documents
• Develop a clear metadata creation process
• Learn the steps of implementing Enterprise Content Management (ECM) solutions,
• Acquire the knowledge how to use the Enterprise Content Management (ECM) software
• Learn how to protect the data
• Learn how to eliminate the personal data
• Use the modern solutions like Cloud computing

Who Should Attend?

This is a training course for all involved in data analysis, presentation and graphic design, but will be especially beneficial for:

• Document Controllers
• Secretaries
• Administrators
• People Supporting Management and/or working in project teams
• Marketing Specialist
• Project Managers
• Public Relations Specialists
• Marketing Managers
• Campaign Managers
• Business Development Managers
• IT Managers, Compliance Officers
• Archivists
• Librarians
• Risk Managers
• Records Managers
• Information Managers
• Solution providers
• Sales consultants
• Technical staff

ECM Strategy, Concept, Process and Case

The Enterprise Content Management (ECM) training is built up among four essential pillars, namely the ECM Strategy, ECM Concepts, ECM Process and the ECM Case.

• The ECM Strategic component provides you with the knowledge to get ownership and support by senior executives and users
• The ECM Concept component covers the information lifecycle and related concepts such as Electronic Document Management, Collaboration, Business Process Management and Electronic Records Management.
• The ECM Process component covers the implementation of programs and projects, and related processes such as Information Governance, Concepts of Operations, Information Survey, Business Case, IT infrastructure details and After Implementation Management.
• The ECM Case component allows to you discuss, share and learn global best practices for ECM.